Essence of Digital Transformation in Today’s Business

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Essence of Digital Transformation in Today’s Business

“Every industry – whether it’s oil and gas, retail, financial services, agri-tech – all are being transformed by digital technology.” ⸺Satya Nadella, Microsoft CEO.

Contents: What is Digital Transformation? DT Benefits for Businesses Enabling Digital Transformation Through Microsoft Products Real story of a customer’s DT journey What is Digital Transformation? Digital transformation (DT) is business innovation fueled by the explosion of the cloud, artificial intelligence (AI), and the Internet of Things (IoT). This affords corporate organizations the understanding of new ways to transact and transform their businesses. DT is vastly about reimagining how your people, data and processes to create value for clients and maintain a competitive advantage in a digital-first world; are brought together. DT Benefits for Businesses Undoubtedly, digital transformation comes with endless benefits for diverse businesses. Aside digital technologies creating new opportunities for businesses across the globe; it also enables business operators to do more with less time and resources. It further helps by changing the way goods and services are produced, sold, distributed, and consumed. An undeniable fact is that technologies help corporations adapt in the face of competitive pressures and evolving customer needs. This they do, by: reinventing the digitalization of their data assemblage and analysis in more advanced ways, improving their employees’ skill set for a new corporate culture, updating their overall customer relations, business progressions, as well as including data and intelligence approaches for utmost business transformation. Consequently, for businesses, realizing the benefits of digital transformation requires business leaders to look beyond mere technology and embrace digital procedures and trappings to achieve strategic business goals. Business owners need to evolve subsisting business models and embrace current trends of converging their clienteles, statistics, and processes to create value for customers and maintain a competitive advantage for themselves.

Enabling Digital Transformation Through Microsoft Products Having a good grasp of digital transformation to reshape business, create value, gain competitive advantage and meet clients' expectations; is paramount for every business executive. For this reason, there’s a need to explore what is meant by driving Digital Transformation through Microsoft technology tools. Pillars of Digital Transformation Microsoft enables impactful digital transformation across four pillars: Empowering Employees: help employees achieve more by creating an intelligence-oriented workstation, flexible, and secure. Microsoft 365 including Windows 10 and Office 365, provide the most secure and reliable way to maximize productivity and manage devices. These tools provide the elasticity for virtual office, collaboration using Team, document storage and real-time distribution using SharePoint and OneDrive, Single Sign-On (SSO) to all connected Office Applications, Data Visualization using Power BI, Email Management and Power Automate. Engaging Customers: tailor individual customer’s experience by harnessing and drawing actionable insights which is essential to maintaining a competitive advantage in today’s business environment. Dynamics 365 for Sales and Customer Service provide Organizations with Customer Insight functionality, Artificial Intelligence and Machine Learning capabilities for both insights and predictive analyses. Power Platform Portal Apps provides clients and other external users the ability to access their information, interact with the Organization and provide feedback. This saves time, boosts efficiency in customer service and eliminates wasteful processes. Optimize Operation: accelerate the responsiveness of your business, improve service levels, and reduce costs with intelligent processes. That is what Power Apps, Microsoft 365, Dynamics 365 for Sales and Customer Service, Dynamics 365 Business Central and Azure, are built for. They have the unique ability to support and scale any organization’s digital transformation. Transforming Products: find and capture the best new opportunities using data as a strategic asset shifting from hindsight to foresight. Azure is the most trusted and certified cloud platform. With it, Microsoft can help by strategically moving data and infrastructure to the cloud, enabling AI, Business Intelligence (BI), and IoT, as well as supporting a hybrid cloud solution.

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